Resources at your fingertips
Welcome to the resources library. Browse our customer engagement content to create better experiences both on and offline.


Make Yourself a Hero: How Insights from User-Generated Content Can Have Far-Reaching Impact for Teams Across Your Business
While sales growth is certainly an important benefit of UGC, it’s far from the only one. In fact, there’s another huge plus of collecting thi…

Market Trends Snapshot – December 2020, Cyber 5 Edition
Ecommerce purchase volumes surge at a far more pronounced rate than in 2019; review influence on purchase decisions also increases significantly …

50 Top-Rated Gifts this Holiday Season
Need help finding the best products to gift your loved ones (or yourself) this holiday season? Look no further. We’ve rounded up the best-rated…

The Insider’s Guide to Analyzing User-Generated Content to Drive Business Growth
User-generated content is a gold mine of incredible insights just waiting to be discovered. But figuring out how to tap into this data source to …

Google’s Latest Seller Ratings Requirements: Need to Know
Here we look in-depth at the most recent changes Google made to its Seller Ratings and explain how to know if you qualify.…

The Actual ROI of UGC in Hard Numbers
Our analysts mined the data from thousands of brands and retailers using our UGC Analytics technology to see how frequently customers interacted …